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Writing a complaint

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Writing a complaint letter Level A2 Dear Manager, I am writing because I am unhappy with my visit to your restaurant on February 15, 2025, when I had dinner with my friends. There were problems with our meal. The food was cold and not like the description on the menu. Also, the service was very slow. We waited more than 30 minutes for our food. We expected better service because it was a special dinner for us. I would like a part of my money back or a discount for another visit. I hope you can fix these problems for the future. Please contact me if you need more information. I look forward to your reply. Thank you for your time. Sincerely,   Level B1+ Dear Manager, I am writing to express my dissatisfaction with a recent dining experience at your restaurant on February15, 2025, when I had dinner with my friends. We experienced several issues during our visit. Firstly, our food was served cold, and it did not match the descriptions on your menu. Additionally, the service was ve...

Friendship Path

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The Friendship Path Ken had moved to a small town recently and felt very lonely. He didn't have any friends there and missed his old school. The only person he could talk to was his mom. Life seemed boring, and Ken had stopped doing his homework, causing his grades to drop. One evening, Ken's mom sat with him, concerned about his well-being. She asked him to focus on his studies. Annoyed and feeling trapped, Ken shouted, "I'm tired of everything!" After this quarrel, he decided to leave the house for a long walk. The countryside near his home was quiet and seemed to echo his feelings. As he walked, he thought about how lonely he felt. An hour passed before he found a spot under a big tree to sit. He reached for a sandwich in his backpack, and as he ate, the fresh air and silence slowly calmed him down. Feeling a little better after his break, he continued his walk and entered a peaceful wood. There, he spotted a strange old man with a long white beard sitting on a...

Diamond Necklace

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The Diamond Necklace  Listen to the story fill in the blanks with the words you hear. Detective Sandra Lewis came to the Gilded Palace Hotel to solve a ________. A special diamond necklace was ________, and it was last seen ________ a fancy party the night before. The owner, Mrs. Abigail Kensington, was very ________ and wanted answers. Detective Lewis talked to the hotel ________ and guests to find out more. Mr. James Cooper, the ________ of security, said the security cameras stopped working ________ at 9 PM. The necklace was last seen ________ this time, when Mrs. Kensington was wearing it at the party. A young hotel worker, Harry, said he saw someone ________ in the back hallways around 9:30 PM, but it was too dark to see clearly. Mrs. Kensington’s assistant, Clara, ________ that the necklace was supposed to be locked in the hotel safe ________. She had been busy with other ________ and asked Mr. Cooper to help, but Mr. Cooper did not follow up with Clara to ________ if it had ...

Hotel reservation

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How to Book a Hotel Room Basic expressions and phrases used during a hotel reservation call Dialogue 1 Guest: Good morning! I would like to make a reservation, please. Receptionist: Good morning! Sure, I can help you with that. When would you like to check in? Guest: I would like to check in on March 5th. Receptionist: And how many nights will you be staying? Guest: I will stay for three nights. Receptionist: Great! How many people will be staying in the room? Guest: It will be for two people. Receptionist: Perfect. What type of room would you like? We have single, double, and suite options. Guest: A double room, please. Receptionist: Alright. Would you like a room with a city view or a garden view? Guest: A city view, please. Receptionist: Noted. Can I have your name, please? Guest: My name is John Smith. Receptionist: Thank you, Mr. Smith. Can I have your contact number, please? Guest: Yes, it’s (103) 452-6789. Receptionist: Thank you! Your reservation is confirmed for a double room ...

If and Wish Clauses

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  IF CLAUSES  "If clauses" are used to discuss conditions and their potential results. They can be categorized into four types: zero conditional, first conditional, second conditional and third conditional. Here are example situations for each type: 1. Zero Conditional Use: To express general truths or scientific facts. The structure is "If + present simple, present simple." Example Situation: - If you heat water to 100 degrees Celsius, it boils.   - This means that every time you heat water to that temperature, it will always boil. 2. First Conditional Use: To express a real possibility in the future. The structure is "If + present simple, will + base verb." Example Situation: - If it rains tomorrow, we will cancel the picnic.   - This indicates that there is a real chance of rain, and if it happens, the picnic will be canceled. 3. Second Conditional Use: To discuss hypothetical situations that are unlikely or impossible. The structure is "If + past ...

School Radio

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School Radio Programme: "Teen Regrets" Listen to the recording and answer the following questions  Presenter: "Hello everyone, and welcome back to 'Teen Talk' on your favorite school radio! Today we’re diving into a topic that many of us can relate to—regrets. Joining me are three amazing teen students: Sarah, Mike, and Jess. Welcome to the show, everyone!" Sarah: "Thanks for having us! Excited to share our thoughts." Mike: "Yeah, thanks! Should be interesting." Jess: "Happy to be here!" Presenter: "Fantastic! Let’s start with you, Sarah. What’s something you regret, and how has it impacted you?" Sarah: "I think my biggest regret is not trying out for the school play last year. I had the chance, but I let my fear of failure hold me back. I’ve always loved acting, and looking back, I realize I could have learned so much from the experience." Presenter: "That’s a common struggle! Mike, what about you? Any ...

Theme 5

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Theme 5 - Travel   Student's Book - Page 69 - Part 3 - Tapescript (Track 17) Anthony : Ms Lucky, how long have you been in this job? Ms Lucky : For about 20 years. I’ve been a traveller since 1999. First, I wrote a travel diary. Then, I did it as a job. Anthony : Sorry, did you say you used to write for yourself only? Ms Lucky : Yes, at the beginning. Later I sent them to a newspaper. Anthony : How many countries have you travelled to so far? Ms Lucky : I have visited about 80 countries. Anthony : Have you been to African countries? Ms Lucky : Yes, I have been to South Africa, Congo, Ethiopia, Kenya and others. Anthony : Have you ever been on a safari? Ms Lucky : No, I haven’t been on a safari yet. Anthony : You have already been to Egypt, haven’t you? Ms Lucky : Yes, I have. I’ve seen the pyramids many times. It is really worth seeing. Anthony : You have written books, haven’t you? Ms Lucky : Yes, I have. I wrote two guide books and I’ve just finished a book about Türkiye. Anthony...

İngilizce dinleme

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  Listening Test A) Listen to the recording and complete the sentences with the words you hear. The Birth and Growth of YouTube YouTube is one of the most 1__________ websites in the world for watching videos. It started in February 2005 and was 2__________ by three friends: Chad Hurley, Steve Chen, and Jawed Karim. They 3__________ to work together at 4__________ company called PayPal. The 5__________ for YouTube came from their own experiences. They wanted a website where it was easy to upload, 6__________, and watch videos. In April 2005, the first video was uploaded by Jawed Karim. It was a simple video about his 7__________ to the zoo. People loved the idea of YouTube. In just a 8__________ months, people from all over the world started uploading their 9__________ videos. By the 10__________ of 2005, millions of videos were watched on YouTube every day. In 2006, Google saw the 11__________ of YouTube and bought it for $1.65 billion in stock. With Google’s 12__________, YouTube...

Story in English and Spanish

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The Adventure of Tim and Star: The Rescue of the Princes Once upon a time in a small village, there was a young boy named Tim. Tim loved animals, especially horses. He often dreamed of having his very own horse to explore the countryside. One sunny morning, as Tim walked through the fields near his home, he saw a wild horse watching him from a distance. The horse had a shiny brown coat and a long black mane that danced in the wind. Tim named him Star because of the white star-shaped spot on his forehead. Tim approached Star slowly, speaking softly and gently. To his surprise, Star didn't run away. Instead, Star looked curiously at Tim and even took a few steps forward. Tim held out his hand, and Star nuzzled against it happily. From that moment, the two became friends. Every day after school, Tim would visit Star, bringing him apples and carrots. Star grew comfortable with Tim and allowed him to climb onto his back. One day, while they were exploring, they heard a distant cry for h...

Listening test

Listening Test  A Listen to the recording and complete the sentences with suitable words The Turkish War of Independence ____________ between 1919 and 1923. The Turkish independence movement was ____________ Mustafa Kemal Atatürk. Atatürk ____________ the independence movement when he arrived in Samsun in May 1919. Atatürk set up a new ____________ in Ankara in April 1920. The Grand National Assembly was very important because it led the fight for ____________.  The Battle of Sakarya was fought near the Sakarya River and lasted for ____________. The Great Offensive was also ____________ the Battle of Dumlupınar. The Turkish army was successful and drove the ____________ forces out of Anatolia. The Treaty of Lausanne recognized the Turkish Republic as a new, ____________ nation. Mustafa Kemal Atatürk became the first ____________ of Turkey after the war. B) After listening to the audio, give answers to the questions below.  1. What was life like for Turkish people before 1...

George Eliot

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George Eliot  George Eliot, the pen name of Mary Ann Evans, was a prominent English novelist of the Victorian era, known for her rich characterizations and exploration of social and moral issues. Born on November 22, 1819, in Warwickshire, England, Eliot initially worked as an assistant editor at the Westminster Review, where she honed her skills as a writer and thinker. Despite the societal constraints of her time, she adopted a male pseudonym to ensure her work was taken seriously. Her novels, including "Adam Bede," "Middlemarch," and "Silas Marner," are celebrated for their realism and insightful depiction of rural life and human complexities. Eliot's writing delves into themes of personal growth, social responsibility, and the intersection of individual and community needs. Her ability to weave philosophical and psychological depth into her narratives has earned her a lasting place in literary history as one of the greatest novelists of the 19th ce...

Michael Schumacher

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Michael Schumacher Listen and read the passage and then answer the following questions  Michael Schumacher is a famous German racing driver. He was born on January 3, 1969, in Hurth, Germany. Schumacher is known as one of the greatest Formula 1 drivers in history. Schumacher began his career in kart racing when he was just four years old. He quickly showed his talent for racing. In 1991, he made his Formula 1 debut with the Jordan team. He moved to Benetton, where he won his first two World Championships in 1994 and 1995. In 1996, Schumacher joined Ferrari, one of the most famous teams in Formula 1. With Ferrari, he won five more World Championships from 2000 to 2004. His achievements made him a legend in the sport. Schumacher retired from racing in 2006 but returned in 2010 with Mercedes. He raced until 2012 and then retired for the second time. Throughout his career, Schumacher broke many records, including the most wins in Formula 1. In December 2013, he had a serious skiing acc...

Christmas

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Santa Claus and Christmas Christmas is a special time of year. It is celebrated on December 25th. People all around the world enjoy this holiday. One important figure during Christmas is Santa Claus. Santa Claus is a jolly man with a big belly and a white beard. He wears a red suit with a black belt. Many children believe that Santa comes from the North Pole. He lives there with his wife, Mrs. Claus, and many elves. The elves help Santa make toys for children. On Christmas Eve, Santa rides a sleigh pulled by reindeer. He visits homes at night while children are sleeping. He comes down the chimney and leaves presents under the Christmas tree. Children hang stockings by the fireplace for Santa to fill with gifts and candy. Before Christmas, many families decorate their homes with lights and ornaments. They also sing Christmas carols and spend time together. Some people send cards to their friends and family. It is a time of joy, love, and kindness. On Christmas Day, families gather to sh...

Marco Polo

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Reading Passage: Marco Polo – The Cross-Cultural Explorer Marco Polo was a Venetian merchant and explorer born in 1254 in Venice, Italy. He is best known for his incredible journeys to Asia and his detailed accounts of the places he visited. His travels inspired generations of explorers and opened the door to greater understanding between East and West. At the age of 17, Marco Polo set out on his first journey with his father, Niccolò Polo, and his uncle, Maffeo Polo. The family traveled along the Silk Road, a series of trade routes that connected Europe to Asia. Their journey took them through many different cultures and landscapes, ultimately leading to China, where they arrived in the court of Kublai Khan, the Mongol emperor. Marco Polo spent nearly 25 years in Asia, exploring regions of China, India, and Southeast Asia. He learned about the traditions, customs, and technologies of the people he encountered. Polo became a trusted envoy for Kublai Khan and was sent on various diploma...