İNGİLİZCE KOÇUM

Writing a complaint letter Level A2 Dear Manager, I am writing because I am unhappy with my visit to your restaurant on February 15, 2025, when I had dinner with my friends. There were problems with our meal. The food was cold and not like the description on the menu. Also, the service was very slow. We waited more than 30 minutes for our food. We expected better service because it was a special dinner for us. I would like a part of my money back or a discount for another visit. I hope you can fix these problems for the future. Please contact me if you need more information. I look forward to your reply. Thank you for your time. Sincerely,   Level B1+ Dear Manager, I am writing to express my dissatisfaction with a recent dining experience at your restaurant on February15, 2025, when I had dinner with my friends. We experienced several issues during our visit. Firstly, our food was served cold, and it did not match the descriptions on your menu. Additionally, the service was ve...

Making a Complaint at a Hotel Customer : "Excuse me, I’d like to make a complaint. I've had a terrible night’s sleep because my room is right next to the elevator and I could hear it going up and down all night!" Receptionist : "Oh, I am terribly sorry to hear that, sir. We aim to provide a quiet environment for all our guests. Let me check what we can do for you right away." Customer : "This isn't what I expected when I booked a 'deluxe' room. I was assured that it would be a quiet room with all amenities." Receptionist : "I understand your frustration and I apologize for any miscommunication. Would you allow me to offer you another room? I can assure you it will be in a quiet section of the hotel." Customer : "I have an important meeting in a couple of hours. I can't afford to be sleepy and irritated. You need to fix this immediately!" Receptionist : "Absolutely, sir. I am arranging for a room change as we spe...