Hotel dialogue
Making a Complaint at a Hotel Customer : "Excuse me, I’d like to make a complaint. I've had a terrible night’s sleep because my room is right next to the elevator and I could hear it going up and down all night!" Receptionist : "Oh, I am terribly sorry to hear that, sir. We aim to provide a quiet environment for all our guests. Let me check what we can do for you right away." Customer : "This isn't what I expected when I booked a 'deluxe' room. I was assured that it would be a quiet room with all amenities." Receptionist : "I understand your frustration and I apologize for any miscommunication. Would you allow me to offer you another room? I can assure you it will be in a quiet section of the hotel." Customer : "I have an important meeting in a couple of hours. I can't afford to be sleepy and irritated. You need to fix this immediately!" Receptionist : "Absolutely, sir. I am arranging for a room change as we spe