Writing a complaint

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Writing a complaint letter

Level A2


Dear Manager,


I am writing because I am unhappy with my visit to your restaurant on February 15, 2025, when I had dinner with my friends.


There were problems with our meal. The food was cold and not like the description on the menu. Also, the service was very slow. We waited more than 30 minutes for our food. We expected better service because it was a special dinner for us.


I would like a part of my money back or a discount for another visit. I hope you can fix these problems for the future.


Please contact me if you need more information. I look forward to your reply.


Thank you for your time.


Sincerely,  


Level B1+

Dear Manager,


I am writing to express my dissatisfaction with a recent dining experience at your restaurant on February15, 2025, when I had dinner with my friends.


We experienced several issues during our visit. Firstly, our food was served cold, and it did not match the descriptions on your menu. Additionally, the service was very slow, and we waited over 30 minutes for our orders. This was disappointing, as we chose your restaurant for a special gathering and had high expectations.


To resolve this, I would appreciate a partial refund or a voucher for a future visit. We hope that such issues will be addressed to improve future customer experiences.


Please feel free to contact me if you need more details. I look forward to your prompt response.


Thank you for your attention to this matter.


Sincerely,


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