Hotel reservation

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How to Book a Hotel Room

Basic expressions and phrases used during a hotel reservation call

Dialogue 1


Guest: Good morning! I would like to make a reservation, please.

Receptionist: Good morning! Sure, I can help you with that. When would you like to check in?

Guest: I would like to check in on March 5th.

Receptionist: And how many nights will you be staying?

Guest: I will stay for three nights.

Receptionist: Great! How many people will be staying in the room?

Guest: It will be for two people.

Receptionist: Perfect. What type of room would you like? We have single, double, and suite options.

Guest: A double room, please.

Receptionist: Alright. Would you like a room with a city view or a garden view?

Guest: A city view, please.

Receptionist: Noted. Can I have your name, please?

Guest: My name is John Smith.

Receptionist: Thank you, Mr. Smith. Can I have your contact number, please?

Guest: Yes, it’s (103) 452-6789.

Receptionist: Thank you! Your reservation is confirmed for a double room with a city view from March 5th to March 8th. 

Guest: Thank you very much!

Receptionist: You’re welcome! If you have any questions or need anything else, feel free to call us. Have a great day!

Guest: You too! Bye!

Receptionist: Goodbye!

Dialogue 2


Guest: Hello! I’d like to book a room, please.

Receptionist: Hi! I’d be happy to assist you. When do you need the room?

Guest: I need it for April 10th.

Receptionist: How many nights will you be staying?

Guest: I’ll be there for four nights.

Receptionist: Great! Is there a specific type of room you prefer?

Guest: I’d like a room with a king-size bed, please.

Receptionist: We have a king room available. Do you need any special amenities, such as a mini-fridge or a microwave?

Guest: Yes, a mini-fridge would be great.

Receptionist: Perfect! How many adults will be in the room?

Guest: There will be just one adult.

Receptionist: Thank you. May I have your name to complete the reservation?

Guest: Sure! It’s Sarah Johnson.

Receptionist: Thank you, Ms. Johnson. Can I get your email address for confirmation?

Guest: Yes, it’s sarah.johnson@email.com.

Receptionist: Thank you! Your reservation is confirmed for a king room with a mini-fridge from April 10th to April 14th. 

Guest: That sounds good. What time is check-in?

Receptionist: Check-in starts at 3 PM, but you can arrive earlier, and we can store your luggage if your room isn’t ready.

Guest: That’s very helpful. Thank you!

Receptionist: You’re welcome! If you need anything else or have any questions before your stay, feel free to contact us. Have a wonderful day!

Guest: You too! Goodbye!

Receptionist: Goodbye!



A list of useful phrases and expressions 


Making a Reservation


1. Hello! I’d like to book a room, please.

2. I need a room for [number] nights.

3. What dates do you have available?

4. I would like to check in on [date].

5. Can you tell me the check-out time?

6. Do you have any rooms available for that date?

7. I prefer a room with a [specific type of bed, e.g., king-size bed, queen bed].

8. Are there any special amenities available?

9. What is the price per night?


Providing Information


10. My name is [your name].

11. I would like to reserve a room under the name [your name].

12. Can I get your email address for confirmation?

13. There will be [number] adults in the room.

14. Do you need a credit card to hold the reservation?

15. Can I have a receipt, please?


Special Requests


16. I need a room with a view.

17. Is breakfast included in the price?

18. Please add a mini-fridge to my room.

19. Can I get a late check-out?

20. Do you have a gym on-site?


Complaints and Questions


21. I have a question about my reservation.

22. I would like to change my reservation, please.

23. What happens if I need to cancel?

24. Is there a parking fee?

25. Can you give me directions to the hotel?




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